I love working with words and originally applied that love to the field of dispute resolution where my writing was informational in nature. The goal was to convey information in a clear, literal, and organized way. Little, if anything, was to be implied. The same word was to be used to describe the same concept; no careless substitutions or vague terminology were allowed.
As an informational writer, I developed reports, newsletters, course materials, case studies, and more for various people, groups, or organizations. Commissioned writing has included
- independent program reviews
- position papers
- program-specific materials such as FAQs, feedback instruments, information bulletins, intake guides, and standardized scripts & templates.
I have also published my own books, essays, and articles, including Bypass Court: A Dispute Resolution Handbook, (LexisNexis, 2015) and “Mediating Commercial Disputes: Exchanging ‘Power Over’ for ‘Power With,” in Rethinking Disputes: The Mediation Alternative edited by Dr. Julie Macfarlane (Cavendish Publishing, 1997).